Workforce
Management,
Solved.
Stop burning cash on inefficiencies. I combine mathematical precision with operational strategy to fix your capacity planning and scheduling.
Turn your capacity planning into a competitive advantage.
Capacity planning often suffers from broken formulas and gut feelings. This results in overstaffing on weekends and burning out agents during unexpected spikes.
The Old Way
Reactive hiring, static schedules, and guessing games.
The Seldon Solutions Way
Predictive modeling, flexible staffing, and custom tools.
Proven Impact
For over a year, our weekend staffing costs were a significant concern. Following Adrien's detailed analysis and optimization, we realized a savings of tens of thousands of dollars in weekend staffing costs alone. All without an impact to service metrics.
The custom-developed tools provided have been instrumental in enhancing our strategic planning capabilities.
Adrien's capacity simulation revealed we didn't need more heads. That single insight saved us ~$150k in unnecessary Q4 hiring costs.
Our internal Erlang calculator was a black box that nobody trusted. Adrien didn't just fix the formulas; he built a transparent, dynamic model that our finance team actually trusts. We went from arguing about the budget to agreeing on it in minutes.
AI is changing your workforce.
Your capacity plan should too.
Contact centers are investing heavily in AI, but most are failing to translate that into updated workforce plans. The result? Capacity models that assume a world that no longer exists.
I help contact centers model exactly what happens to their staffing when 20%, 40%, or 60% of volume shifts to AI agents. Real scenario models built on your actual data.
Get an AI-Readiness AssessmentSolutions for Every Stage
From a quick health check to ongoing fractional leadership. Pick your entry point.
WFM Health Check
1-week turnaround
- ✓ 2-hour deep dive session
- ✓ 8-dimension WFM scorecard
- ✓ Written assessment report
- ✓ Prioritized action plan
Capacity Planning
4–8 weeks
- ✓ 12-month capacity model
- ✓ Staffing roadmap & hiring plan
- ✓ Custom Excel/Sheets tools
- ✓ Financial impact analysis
- ✓ Executive presentation
- ✓ Team training & handoff
AI-Readiness Assessment
3–4 weeks
- ✓ AI deflection scenario model
- ✓ Revised capacity plan
- ✓ True cost-per-contact with AI
- ✓ Transition roadmap
- ✓ Risk assessment
Fractional WFM Director
3-month minimum
- ✓ Ongoing capacity management
- ✓ Hiring season oversight
- ✓ Team coaching & development
- ✓ Executive reporting
- ✓ AI transition guidance
I work with your existing stack—Assembled, NICE, Verint, or even spreadsheets. No forced migrations.
From chaos to clarity.
Discovery Audit
Deep dive into your data, schedules, and pain points to identify immediate budget leaks.
Strategy Roadmap
Customized plan with forecasting models, staffing requirements, and tooling changes.
Build & Hand-off
Implement tools and train your team for sustainable internal capability.
For over 17 years, I've worked behind the scenes of high-volume support centers at companies like Stripe, AWS, and Boeing. I've seen the same pattern everywhere: teams running on gut feeling rather than data.
I founded Seldon Solutions to bring enterprise-grade workforce management science to teams that need it most.
🎤 4x Speaker at SWPP Annual Conference
Nashville — 2022, 2024, 2025, 2026
WFM Insights & Guides
Practical frameworks from 17+ years in the field. No fluff.
How to Build a 12-Month Contact Center Capacity Plan
The step-by-step methodology I use with every client. What goes into it, where most plans fail, and when to bring in help.
Why Your Erlang C Calculator Is Lying to You
The three most common formula mistakes I find in client capacity models.
Capacity Planning When 30% of Volume Goes to Bots
What actually changes in your staffing model when AI handles a chunk of your contacts.
Common Questions
Do I need to switch my current WFM software?
What is the typical ROI?
Do you offer long-term retainer options?
How long does an initial audit take?
How do you handle client data security?
How does AI change what I need from a WFM consultant?
Let's look at your numbers.
Fast Track
Book a 30-minute discovery call directly on my calendar.
Project Inquiry
Tell me about your situation and I'll reach out.
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