Helping your company to succeed in the modern age of Workforce Management
Get the Expertise Your Business Needs
Consulting
Tackle your workforce management and service problems with practical, real-life solutions.Process Optimization
Have you current processes analyzed and optimized for efficiency and cost savings.Training
Supply your team with training by an industry expert with over 15 years of hands on experience. Client testimonials
“Prior to engaging with Adrien, our approach to real-time schedule adjustments and capacity planning was substantially less efficient. The custom-developed tools we were provided with, particularly the speedy call workload calculator, have been instrumental in enhancing our strategic planning capabilities.”
-Private financial services client
“For over a year, our weekend staffing costs were a significant concern. Following Adrien’s detailed analysis and optimization, we realized a savings of tens of thousands of dollars in weekend staffing costs alone. All without an impact to service metrics. This has had a direct positive impact on our quarterly and yearly financial performance
-Private BPO client
Results for clients
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For a private capacity planning client, I achieved $40,000 in Weekend Staffing Cost Savings: Conducted a comprehensive analysis of scheduling versus volume demands, leading to the development of optimized staffing schedules that reduced weekend operating costs by $40,000.
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For a private WFM client, I enhanced their Schedule-to-Demand Alignment by 30%: Refined workforce scheduling to better match the demand curve, elevating the fit from approximately 50% to over 80%, greatly increasing operational efficiency.
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For a private WFM client, I reduced their Client Support Workload by 35% through strategic reorganization: Implemented a full-scale, consolidated reorganization of client support queues, resulting in a 35% decrease in required workforce hours.
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For years, I have empowered clients with Advanced Planning Tools: Custom-designed spreadsheet-based tools that enable real-time schedule adjustments and provide immediate fit scores relative to workload needs. Also included are reactive Erlang C workload creation tools and in-depth capacity and hiring plans for comprehensive workforce management.